|
Trouble |
Meaning |
Things to try first |
|
1 |
Processor missing ,
not seated properly, or defective |
check for bent pins, reseat proc. |
|
2 |
Power supply error |
check for overheating, short-circuit |
|
3 |
Memory missing, not
seated properly, or defective |
reseat DIMM, try other slot |
|
4 |
Video card missing,
not seated properly, or defective |
reseat video card |
|
5 |
PNP/PCI
initialization error |
remove PCI cards check for short |
|
6 |
BIOS corrupted |
FLASH BIOS |
|
7 |
System Board
defective |
clear BIOS settings, check cables |
|
8 |
Hard Drive defective |
check cables, BIOS settings |
|
9 |
CD-Rom/CD-RW/DVD drive
defective |
clean, check cables, BIOS settings |
|
10 |
Zip Drive defective |
check cables, BIOS settings |
|
11 |
Monitor defective |
check cable for bent pins, power |
|
12 |
keyboard defective |
check cable for bent pins, stuck key |
|
13 |
Mouse defective |
check cable for bent pins, clean |
|
14 |
Floppy drive
defective |
clean heads and check device cables |
|
15 |
Ghost Image/District
Software corrupt |
re-image hard drive |
|
16 |
Chassis broken or
cracked (accidental damage) |
not covered under HP warranty |
|
17 |
Laptop/Handheld Battery |
Test with good battery |
|
18 |
Laptop/Handheld Charger |
Test with good charger |
|
19 |
Laptop/Handheld Wireless |
enable USB in BIOS, enable wireless |
|
20 |
HP ProCurve Networking |
Life Time Warranty |
|
21 |
HP LaserJet repair |
power cycle, check cables |
|
22 |
Xerox Phaser repair |
power cycle, check cables |
